Issue with Client Selection from Search Results

Incident Report for HawkSoft Cloud Status Dashboard

Resolved

This incident has been resolved.

Posted Oct 27, 2026 - 09:54 PDT

Update

We are continuing to investigate. If you are still experiencing this issue, please contact Product Support so that we may assist.

Posted Oct 27, 2026 - 09:10 PDT

Update

We are continuing to investigate this issue. Thank you.

Posted Oct 27, 2026 - 08:42 PDT

Investigating

We are currently aware of an issue that prevents clients from opening when they are clicked with the mouse in the search results. As a temporary workaround, please use the arrow keys to highlight the desired client, then select Launch to open the client record. We are actively working to resolve this issue and apologize for any inconvenience.

Posted Oct 27, 2026 - 07:31 PDT

This incident affected: Client Services (client, search, tasks, attachments).