All Systems Operational

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Real-time updates about HawkSoft Cloud system performance. Refresh this page anytime for the latest updates.

Uptime over the past 90 days. View historical uptime.
Authentication / Sign-in Operational
90 days ago
99.99 % uptime
Today
Client Services (client, search, tasks, attachments) Operational
90 days ago
99.98 % uptime
Today
Accounting Operational
90 days ago
100.0 % uptime
Today
Commissions Operational
90 days ago
100.0 % uptime
Today
Downloads Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
HawkSoft E-Signature (via Intellistack) Operational
90 days ago
99.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 12, 2026

No incidents reported today.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Printing to PDF causing HawkSoft to freeze or crash
Resolved - A release update from HawkSoft has resolved this issue for our customers.
Feb 3, 14:30 PST
Identified - Some users are experiencing HawkSoft freezing, becoming unresponsive, or crashing when attempting to print or save ACORD forms to PDF. This most often occurs during ACORD creation workflows such as COIs or Cancellations. Printing existing attachments may still work.
We have identified this as a Windows issue, causing our application to freeze/crash.

Possible workarounds:
- Set Windows Default Printer to Microsoft Print to PDF, then restart HawkSoft
- If available, attach the form first and print from the Attachments tab
Feb 2, 13:24 PST
Feb 2, 2026
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Database Load Redistribution
Completed - The scheduled maintenance has been completed.
Jan 29, 19:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 19:00 PST
Scheduled - During this time users may experience a brief interruption in service (typically 1-2 minutes).
Jan 29, 12:05 PST
Momentary Performance Degradation on the Carrier Subsystem from 11:38 to 11:43
Resolved - This incident has been resolved.
Jan 29, 12:20 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 11:58 PST
Identified - Users would have observed timeouts on Agency Setup or possibly the Action menu. Appears to be related to additional load due to multiple migrations occurring during that timeframe.

We are continuing to monitor and are scaling systems to compensate as needed.
Jan 29, 11:51 PST
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